Happy Store in Newton was not the problem, they did great. I originally rented a 26' Truck from 440 N Ohio St Salina KS for 48 hours. I show up on Friday when I have 4 people who took off work to help me move and they said they only have a 20' truck and I have to have it back within 24 hours. I rented this vehicle over a week in advance. There was not another U-Haul anywhere near Salina that had a 26' truck available so I had to drive 70 Miles away (one way) to pickup this truck then drive 70 miles back to Salina to move causing me to pay a bunch of extra money in fuel and mileage that I shouldn't have had to pay to begin with. The only reason I did it was because of everyone that took time away from their jobs to help me. Was absolutely disappointed in the experience and I would give 0 starts if it was an option.
JARED V
Happy Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newton, KS 67114
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Customer Reviews
- 3.0 Average Customer Rating
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Don't rent from this location, 500 dollar charge for a 76.00 charge for local rental thieving f×××ing .
marcus tGas tank was only half filled.
Steve RIt was NOT HAPPY PLACE FAULT IT WAS UHAULS TRUCK HAD CHECK ENGINE LIGHT ON AND UHAUL MESSED UP OUR RESERVATION AND WE HAD PEOPLE HIRED TO MOVE US WE WAS SUPPOSE PICK UP AT 6AM:6/28/25 WHEN OWNER ARRIVED AFTER UHAUL LOADED HE HAD NO RESERVATION FOR US HE SEEN ON OUR PHONE HE CALLED UHAUL THE U-HAUL GUY TOLD HIM WE HAD TO GO TO MT RIDGE NO WE HAD RESERVATIONS FOR TO BE PICKED UP IN NEWTON KS @6 OWNER OF HAPPY PLACE TOLD UHAUL AFTER AWHILE UHAUL GUY MOVED IT TO WHERE NEEDED TO BE LIKE OUR RESERVATION SAID..YOU MADE IT WHERE A 56 66 AND 64 YR OLD HAD TO MOVE THE HEAVYEST STUFF OURSELVES CHECK AROUND FIND SOMEWHERE THAT TAKE CARE OF YOU NOT PUT YOU IN SITUATION LIKE US IT WAS HORRIBLE WE DIDN'T GET ON ROAD TILL AFTER 834AM PEOPLE WHO WAS GOING HELP HAD THINGS TO DO THATS WHY WE RESERVED EARLY LIKE A WEEK ILL HAVE TO LOOK AT WHEN WE DID RESERVE NEVER AGAIN 3 OLD PEOPLE MOVING THE REST OF STUFF IT WAS ALL BEDS WASHER DRYER DEEP FREEZER DRESSER COUCH CHAIR ETC. VERY DISAPPOINTED. I GUESS THIS IS HOW THEY DO PEOPLE WE MET LADY THAT DONE HER TERRIBLE TO!! THANK YOU HAPPY PLACE OWNER WE APPRECIATE YOU SO MUCH WE ALMOST DIDN'T EVEN GET OUR TRUCK IF WASN'T FOR HIM!!! SO WE THANK YOU SO MUCH!!!! UHAUL WAS NOT RIGHT BY NO MEANS!! EXCEPT GUY LISTENING TO HAPPY PLACE OWNER THAT OUR RESERVATION FOR TRUCK AND UTILITY DOLLY WAS CORRECT SUPPOSE TO BE THERE
RONALD RCharged me for safe move ddrclinded on website when ordered
KEVIN S