When I came I was handed a key and left and once I got home they told me I was given the wrong key and had to come back to return it. Then when I came back the employee couldn't get into the drop box to retrieve the new key for the truck I was actually supposed to take.
Essence L
Fast Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Normal, IL 61761
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was parked under trees and was filthy. I had to back it out of their location. I then drove it directly to the nearest do-it-yourself car wash, drove it home, climbed on a ladder and washed the sap and bugs off the windshield and windows. Terrible customer service!
Linda MI had to park the truck in the back of the location and there were weeds everywhere. The guy told me I had to check the truck in myself online but didn't tell me that I needed to do it while I was there and take pictures of everything so I had to drive back to the location.
Bryan DIt was an easy drop off
Michaelle ASuper easy drop off. Store associates were awesome!
Adrian D