Make sure a confirmed reservation pickup location is the actual location. This initial reservation store waa closed, resulting in Uhaul switching me to another location, 4 miles further and 10 minutes after original pickup time. So, unfortunately this last minute change did not allow me to choose another company and causing me to have to drive an additional 8 miles round-trip that I was charged, unexpectedly. I should have gotten charged 8 miles less. I will inform others if they pickup on a Sunday, beware.
Paterson B
M&M Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Chesterfield, VA 23234
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Customer Reviews
- 3.5 Average Customer Rating
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The only thing was the equipment was not were i scheduled to pick it up and was notified that day that i had to go to a different location to pick it up which i had to pay an Uber to take me there, when i could have walked to the original location, they had a month to get the equipment to the correct location, now it cost me more money and additional mileage from the rental, the truck was great
Ron PI received a call earlier in the day to change location of the drop off and return the truck to this location and they had no initial records of that when I arrive. Although I stated the complaint about the hole in the gas tank they seemed to be helpful, however I was charged for some random type of fee. I will be disputing the charge because it’s bullshit
TUCKNER FI filled up the gas tank when I arrived at M&M Shell. After dropping off the truck I was charged for 3/8ths of a tank of gas. Basically, I was swindled. Thanks for that
JAMIL RFirst let’s start I was scheduled to pick up at a different location. I happen to call back to find there were no trucks there and moved to another location. My gps took me to a location right next door which is a U-Haul facility with like 20- 30 trucks. The girl had no idea and. Sent me on a wild goose chase miles out of my way. I went back there and after spending and hiour and half realized it was the gas station right next door with one truck. I went in there and no one spoke English. They did not understand me and were laughing at me. While this was going on a representative fromuhaul called me and said she was trying to call the store and no one was answering. I told her the two clerks were looking at the phone laughing. A supervisor showed up after 10 mins and blamed me for being late and any confusion. I don’t appreciate being spoken to that way and being mistreated. U-Haul would be my last resort ever again.
KEN R