The pickup was fine, the self drop off process was not ideal. I understand the safety concerns around not having an employee interact with customers, but I ended up paying $140+ for something that's advertised as $19.95 and I had no-one to consult about it. Not a great experience, and I don't understand how I got charged for that amount.Jawn R.
Moving Truck Rental in North Hollywood, CA at AA Universal Self Storage
(U-Haul Neighborhood Dealer)
North Hollywood, CA 91606
(We are open for mobile rentals!)
Services at this Location:
- Mon-Thur: 9:30 am - 6 pm
- Fri: 9:30 am - 5:30 pm
- Sat: 9:30 am - 6 pm
- Sun: 10 am - 4 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in North Hollywood, CA 91606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Thumbs up thank you!Cena B.
I returned the van within 24 hours but the office was closed so I parked the van inside the gate for safety and dropped the key in the box. I got a phone call 3 days later asking where the van was! It scared me but all was okay in the end. Keep better track as to not freak out the customerdee L.
I had made a reservation for 8am to pick up a van at this location with the 24/7 service. When I arrived that van was out, but I was unable to check in and take it. I got a warning saying that I had to come back when the location opened at 9:30am. I was moving out and into a new apartment so I came back at around 9:45-9:50. I found out the van was brought back after the location closed and wasnt checked back in. So the guys who worked there checked it in and changed my reservation. I thankfully was able to get my van, but it was dirty and I got it two hours late. I was supposed to be out of my old apartment at 5, but due to the delay I couldn't get out until 6:30! Definitely disappointed that I had to move my reservation two hours later and for the uncaring service of the employees.Coleson A.
My only positive experience was with the woman I spoke with over the phone the morning I tried to pick up my rental using the mobile pickup process. She walked me through it only to discover the key for the vehicle had not been placed in the lockbox. It was 7 AM and my only option was to return at 10 AM when they were open. When I did, the employee at the storage facility where the vehicle was kept took no responsibility for the inconvenience or the fact that I was four hours behind schedule and blamed it all on U-Haul, calling his business â€œjust a third party contractor.â€ Then, I could not return my vehicle using the mobile option within the 24 hour window because I could not see the mileage accrued during my trip due to a â€œchange engine oil soonâ€ light on the dashboard and had to wait until the business was open at 10:00 the next morning. I found this morning that I was charged for an additional day plus another 86 miles and I had no way of verifying the actual number of miles I drove. I am very disappointed.TRINA D.
What a horrible experience! I had reserved a van and had done everything online. The information online said they had counter check in service. When I arrived, the employee was rude, said he DID not work for Uhaul, pointed to a sign & said I had to check in online. He was working with a storage customer, he locked up the office & walked away. I followed the directions on the sign, using my cell phone and then I was instructed that I had to receive counter service! I waited for him and simultaneously I called the UHaul phone number. I was on hold for 30 minutes before a UHaul person answered my call. The man behind the counter gave me a printed receipt and handed me the key. When I went out to the van it was filthy! There were used face masks, trash, food and debris in the van. While I was on the phone with the UHaul person, I explained the condition of the van and the dash board kept alerting me that the right rear tire needed air! It was very difficult to photo the mileage, because the tire warning kept reappearing. The counter person had charged me for CDW coverage, I had declined this when I reserved the van online.I could not review the photos showing the condition of the van because I was on the phone with the UHaul employee. After I was off the phone, the link to accept the condition of the van was no longer available! There also was a hand truck in the van, which I did NOT rent. When I went to add air to the tire, there was a screw lodged into the tire, which obviuosly was the cause of the continued air leak. Absolutely unacceptable, especially due to Covid-19!! Is UHaul going to be responsible? It was clear no one had checked on or cleaned this vehicle. Disgusting and shame on UHaul. I am a VERY UNHAPPY customer!Jamie S.
The associate inside the building was rude and most unhelpful. When he saw we were having difficulty with the phone app he was laughing at us. We could see him through the window. He offer zero help. Not sure if he worked for the storage unit place or not- but he was representing the U-haul company. The van has a low back tire. Did not have accurate reading of amount of gas inside van according to phone app. Mirror on passenger side of a van with 4000 miles on it was smashed into pieces and held on with duct tape. For these reasons I can not recommend U- haul to anyone. Customer service no longer exists. Quality of product was poor and could not exchange the van for the one next to it. Most difficult experience with purchaseibv a device in a long time - shameRichard L.
Took 1 hour and 15 minutes to pick up the Uhaul truck share via online process, due to slow customer service responses and technical issues.Donald R.
HELLO MY NAME IS DAVID HALCROW AND I HAVE HAD 3 UNITS AT AA UNIVERSAL STORAGE FOR 14 YEARS AND I MUST SAY THAT ADOLFO AND AARON ARE ABSOLUTELY THE TOPS!!!david H.
Van was ready, parked conveniently. Both men in office were courteous and helpful. Dropped key off aftet hours. No problem.Margaret S.
Customer service was AwesomeJohn D.
Very kind, efficient and fair process.Karen S.
This location is my go to. They are always so friendly and efficient!Gerald N.
Adolfo was helpful and it was an easy process all around.Thomas M.
Adolfo was helpful and it was an easy process all around.
Everything was great!TOD H.
The operators of the location were friendly and efficent. My issue is with the van itself. Less than a quarter tank of gas.. The van was beyond dirty inside and out..not garbage, just not wiped down or cleaned on the outside.. looked like it had been parked on the street for a week. The kicker, the smell.. Im talking a porta potty spilled inside bad.. As if there was excrement lodged into the vents of the AC... It was a terrible driving experience...Penske, here i come.Brian D.
This was not my location....it is a terrible way to rent...to make me think I am picking up near my house and then move me with out any communication.brad Z.
Customer did not leave a comment.TOD H.
All good!Thomas C.
I love this location also Adolfo is very professional ????Simon D.
I rent from this location regularly and their customer service is the best ( Adolfo always goes out of his way to be helpful! ).Bonnie K.
only issue was with the self serve online reservations....just kept showing an error sign or wouldn't load...thankfully the office was still open :)Maureen F T.
nice friendly peoplemaria L.
This is my favorite U-Haul location to pick up our rentals. They are friendly and accommodating. The place is clean and this van was superior to all the rest I have rented. It was clean and up-to-date!!Bonnie K.