Very good branch, the customer service is excellent and very friendly, I would give it 5 stars
JUAN T
Montcane Finance
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Miami Beach, FL 33169
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Katherine PExcellent
YOLANDA GThe manager went above and beyond and stopped me from parking in the wrong location he even parked the truck for me i Highly recommend his services
CENTURIO GThe gentleman was nice and approachable, but he was on the phone handling personal business upon arrival and asked us to check in via the app (I don't mind checking in the app as I felt it was faster). Then he took another 15-20 minutes on the computer to look through my reservation, even though I already checked in. He did offer to upgrade, but I don't think he knew what the accurate pricing was to upgrade the truck to a bigger size (considering it was a 1-way rental). He then realized he didn't have the furniture pads that I had booked, and he couldn't change the reservation anymore since I had already checked in. He then had to call a U-haul center nearby to have it ready for me to pick up, so I go out of my way to get it after I have access to the truck (mind you, I had this reservation booked for almost 3 weeks already). Granted, I'm grateful I was able to get the pads since I needed them. Then finally, he gives me the truck keys and we have to drive 2 blocks away to get to the truck (not a big deal, but I'm getting annoyed with several inconveniences at this point). Upon arrival, he opens the driver door to inspect any papers he may have lost there, along with the back of the truck because he had left some items behind. Again, not really a big deal but I just want to leave with the truck already as I have a lot to load in 1 day. The whole process took almost an hour (arrived around 0850 and didn't leave with the truck until about 0940). This is why I hate doing pick-ups at any non U-haul center because it's unpredictable and, at times, unprofessional. Unfortunately, my pickup reservation was changed by U-haul as there were no available trucks at the original booked center. Lesson learned: I will request any future pickups to be at U-haul centers only because this was dreadful.
SANDRA A