First location did not provide the truck and we had to call customer service and cancel the first movers that were already scheduled. When speaking to customer service my first and last name was from the wrong person under my account. Afterwards the second location was given where we were able to pick up the truck and schedule different movers for the same day. Lots of time wasted, after the truck was returned got charged for 5 days as if I was using the truck and in my possession. Currently that charge under dispute.
Veronica P
Oneway Multiservices and Security
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Miami, FL 33161
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Truck was old. One of the hooks for the ramp was broken/missing. They did not supply the items booked on-line. Facility was not open when we came to get the truck. We had to go to another facility to get dollies and blankets and lost an hour and a half of time for our moving crew booked from U-Haul which cost us $180. The people at the corporate facility we went to for supplies were not very helpful. I spent over an hour on the phone with customer service about these issues and did not get any resolution on the money we have lost. This was a very bad experience with U-Haul.
Alan BGreat service.
Morales LNever to rent from this location
Shaquan EI had made my reservation for 11:00am and the owner of the bussiness showed up 15 min late which made me be late to my appointment with my customer. Truck was also not clean with food crumble in the cabin
Jose C