The staff member was not welcoming at all. She stayed on the phone for an extended period while I was waiting to be assisted, which caused significant frustration. When I eventually asked for help regarding a concern with the truck I intended to rent, I was spoken to in a condescending manner, as if I were a child. Showing complete disregard for my scheduled appointment and the associated constraints, and threatening to cancel my reservation, reflects a clear lack of professionalism and a serious disconnect from basic customer service standards. Based on this experience, I will not be returning.
MOISE G
Dizaneal African Food
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North York, ON M9L2K5
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Customer Reviews
- 4.0 Average Customer Rating
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The trucks were parked across a busy street from the office, with no nearby pedestrian crossing. I was incorrectly charged for a low fuel level upon return, even though the fuel gauge was at the same level as when I picked up the truck. I had to contact U-Haul support, providing pictures of both the mileage and fuel gauge to resolve the issue. I do not recommend this location.
Alexander MGeneral support
CHARLES OAll the attention was excellent and of very good quality, I highly recommend them.
iran jThe return was very smooth, lady was so helpful and nice to me, I will do all my returns to her
Osman B