First of all I had booked to pick up the U-Haul in Winnipeg as that was the closest place for pickup. 2: the location for pickup changed 3 times within 5 hours which made me waste a lot of my time. 3: it wasn’t a15ft vehicle which I had picked and confirmed the previous day but a 10ft unit only and the vehicle was dirty both inside and outside and wasn’t filled up, 4: costumer service very poor, had to redo everything I already had done at home when booking the U-Haul. When I mentioned the vehicle isn’t what I booked, dirty, not filled up nor the size I needed, not even the location I wanted to pick it up they said they didn’t have time to clean nor fill up the vehicle. They told me I could just drop it off as is, not even worry about putting gas in when bringing back to U-Haul and told me I was good to go after I had signed their policy and paid. 5: when dropping off the U-Haul location decided employee asked me for the paperwork they gave me, I asked, what paperwork? He said the contract they gave you. I told him I never got any paperwork. All they sent per email was the policy agreement I signed and the receipt of the amount I paid. He than asked, what would you have done if you had ran into an accident while being on the road for 22 hours with this vehicle? My only answer to that is, that would’ve been the soonest moment I found out about U-Haul terrible customer service. I’m just grateful no accident happened and I would never recommend U-Haul to anybody. They’ve charged me way too much for this experience. My friend, go find a different company to rent a unit for moving. U-Haul offers you lots stress only.
Catalina J
Oakbank Motor Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in OakbanK, MB R0E1J0
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Customer Reviews
- 2.0 Average Customer Rating
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Poor customer service and the staff were not trained to rent trucks…. I waited 40 minutes for my rental that was booked online
Lee TAll was good, except I wasn't told there was an email with a link to follow to note the condition and any concerns with the truck to complete before leaving. Also, the truck on the outside especially was filthy. I had to clean my mirrors Toni's them.
Celeste FWorst experience ever. Should not be affiliated with UHaual.
Kim HWould be nice that uhaul would keep there promises
kevin w