We weren’t able to pick the U-Haul up on Saturday because couldn’t get into the system.. I didn’t physically pick up the U-Haul. They allowed my brother to and I don’t think that good business.. Rented U-Haul with out no air conditioning in it. They said everything worked mechanically which was a lie. Charged me for a dolly and blankets when clearly didn’t ask for and I have pictures of this stuff it was already used and there was no tags on this stuff. Was also charged for a safe driver service which was no wanted. I believe that we should be reimbursed for the truck.. I think since the truck was mechanically working should only have to pay for mileage and the gas that was used but it was replace so mileage only.. was the wrost move ever.. no air conditioning it was super hot.. heat stroke could have happened and just wasn’t the best overall experience with the service.
Tanya M
Performance Pool & Spa
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakdale, MN 55128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Check engine light was on in the truck, gas tank left at 24 miles when we got in it, brakes werent very good and dolly was just thrown in. It was rolling around everywhere and we ended up stopping and secured it in its spot. Also the air conditioning only blew warm air. I would still recommend this location because of convenience and staff was very nice
Natasha BQuick, easy and professional!
Ahmad BAbsolutely terrible. Got charged for an extra 133 miles I didn’t drive. When called they said it was”didn’t get logged” the last time and would look into it. Over 2 weeks now and no refund. Plus the truck was only at a quarter tank when checking it out and the exterior lights were off from the last user. Back hinge rusty and hard to open/close. Worst experience.
Monroe KNo complaints, the staff was friendly and polite. One thing, the gas gauge did not move when I was adding gas to the truck before returning it, so I had to guess how much to put back in.
MARK K