this place is great! Now that I know how easy it is, I'll definitely rent here more often. Super friendly and helpful customer service, everything was smooth.
Jessica B
Firsthand Moving LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94606
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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top notch. friendly, easy going staff. clean vehicle.
MANIRUL SThis is my go to location from now on. This location is super convenient and the staff is very helpful. Thank you Brandon for assisting our family at this tough time. I will be back!
GLEN RI confirmed my reservation at a different site and only discovered on the morning of the rental that you had changed my pickup location. I tried desperately to reach someone by phone or text, but could not find any way to call a human and waited for 20 minutes in an online chat queue for a love agent who never came online (this occurred after 8 am PDT). This change on your end forced me to drive at least an additional ten miles with the rental, shuttling back and forth to the new location from my home. Also, I opted for contactless pickup, but when I completed the absurd process of checking in using the app shortly after 9 am as I had reserved, the app instructions told me to go into the office, which was closed until 10:30. There was no option to use a lock box for the key as there should have been. There was a sheet of paper taped to the office door with a phone number that did not even have the name of the business on it and went straight to voicemail. Thankfully a very nice employee named Brandon was working in the back of the connected warehouse and came out to help me get the van, but the entire process was a complete disaster. I have submitted a complaint and was informed by email that I would hear from someone within three business days. So far I have not heard from anyone.
Lisa OUse the Alameda location on Santa Clara rather than bait-and-switch during the reservation process. At the least, allow the customer to drop off at the Alameda location without penalty.
christopher k