Poor rating because U-Haul did not honor the advance reservation that I made for this truck, about 10 days ahead of the date of the move. When we got to the 1525 Bryant Street, San Francisco, U-Haul location to pick up a 15-foot truck to go one-way from San Francisco, CA to Austin, Texas, we were told that this location did not have the equipment. It took several hours, a lengthy time on the 800 number with U-Haul service desk to locate a 15-foot truck for one way. But, we were required to spend $60 on an Uber ride to Oakland to get the truck, plus the drive back to San Francisco. Meanwhile, our paid staff of movers was waiting and do nothing. That also cost us plenty. The service agent at 1525 Bryant Street was absolutely worthless in taking initiative to help correct whatever was the problem. Meanwhile, the woman who answered the 800-number was superb. I don't recall her name, unfortunately.
ROBERT M
Produce Pro Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland, CA 94612
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They are always friendly there. This is a family owned Latino business. ❤️
KENNETH BEverything I needed.
RAYMOND DEvery rental is smooth and painless.
Pro MThe lot is not the best, but it is centrally located in Oakland. The staff was very helpful. The equipment was well maintained.
Scott P