Not specific to the location. The electronic sign in and rental process was very very bad. It took at least 45 minutes to complete a 7 minute task. Your apps various screens do not talk to each other. Your Agent page locks you in and you cannot escape the screen without starting the "pick up truck" process from scratch. Your payment verification process is bad, your communication about what is required is not accurate. For example. If you take my credit card number why do you not have as a default to use the credit card information on file? If by some very small chance a person is actually reading this and has any intention of drastically improving the process i would be happy to provide more input. To take at least 45 minutes to perform the basic tasks is absurd. 1 persons opinion.
paul c
Dispatch Shipping & Courier
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland Park, FL 33334
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Very friendly and professional service.
HENRY THorrible experience, nothing about this experience was good.
Daniel SGood evening, the page does not load my data and it took me an extra hour to pick up the truck and my move became complicated.
Enyerber RPleasant and efficient. Bravo!
BUENA D