I have been renting U-Hauls for my business for more than 30 years; Renting from Dispatch Shipping & Courier was the worst experience that I have ever had in 30 years of renting trucks. If you want a truck that comes with human feces and urine, then this place is for you. The girls behind the counter do not do their job and they will lie to you when confronted about their lack of responsibility. They're too busy making videos for "Reels". The "Manager" / tall girl with the bicep tattoo, lied to me several times, and she does not know how to speak English or use the words properly in a conversation. When I complained to the manager about the human waste in my truck I was called a liar. When I confronted her about her lies to me several times, she told me to leave the store. At that time, I asked to speak to the owner. The little girl that sent me out back to my urine filled truck, jump in and gaslighted the situation to where I had to call the police. She tried to illegally process my credit card without my consent. When the owner finally arrived before the police, he threatened me for pointing out the girls that lied to me. This was the worst situation that any person can experience in a retail setting. To be rented a vehicle that was occupied by a homeless person using it for a bathroom minutes before my appointment, is disgusting. Then to be ganged up on by the inexperienced staff just for complaining about my experience. The business owner tried to flip this as being my fault and threatened me in the process. I have pictures and video but there isn't a place to post the pics for this review. If you need a U-Haul, Dispatch Shipping & Courier should be the one place that you should completely avoid! Make the extra 5-minute trip to Wilton Manors. You Have Been Warned!!
PETER J
Dispatch Shipping & Courier
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oakland Park, FL 33334
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Customer Reviews
- 3.0 Average Customer Rating
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Very accommodating and friendly.
allen nNot specific to the location. The electronic sign in and rental process was very very bad. It took at least 45 minutes to complete a 7 minute task. Your apps various screens do not talk to each other. Your Agent page locks you in and you cannot escape the screen without starting the "pick up truck" process from scratch. Your payment verification process is bad, your communication about what is required is not accurate. For example. If you take my credit card number why do you not have as a default to use the credit card information on file? If by some very small chance a person is actually reading this and has any intention of drastically improving the process i would be happy to provide more input. To take at least 45 minutes to perform the basic tasks is absurd. 1 persons opinion.
paul cVery friendly and professional service.
HENRY THorrible experience, nothing about this experience was good.
Daniel S