I booked a U-Haul over the phone with the Southern California regional office for a one-way move from San Diego to the Bay Area. I requested the truck for three days and also ordered a dolly and furniture pads. When I went to pick up the truck and supplies from the designated pickup at Ace Hardware in Oceanside, the staff had trouble finding my reservation and the moving supplies I’d ordered. Without informing me, the Ace employee I dealt with changed my reservation from a one-way trip to an in-town 24-hour rental, despite the fact that I had clearly stated my destination, provided my new Bay Area address, and booked accordingly. When I arrived at my chosen drop-off location in the Bay Area, they had no record of my reservation and could not accept the truck in their system. I ended up spending two hours there trying to resolve the issue, both with their staff and on the phone with U-Haul. This entire mess was caused because the employee mishandled my reservation at the Oceanside Ace Hardware location, and it turned what should have been a straightforward move into a frustrating and time-consuming ordeal.
KAITLIN M
Oceanside Ace Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oceanside, CA 92054
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