They are horrendous. I was forced to use this location which is not marked in an office area. The few trucks were not visible from the road. The type of truck that I had reserved was unavailable. One truck was inhabited by homeless people per the representative. The truck that was my only option was not clean and had a quarter tank of gas. When I dropped off the truck in Savannah it was noted that the mileage on the contract was incorrect and actually reflected that I had negative miles driven. Caused about 20 minutes extra to drop off. I was on a very tight timeframe to pickup the truck as I had to get to a meeting and did not have time to locate another truck. Based on this experience I am going to utilize other companies in this industry in the future. The location that I requested to pickup the truck was familiar to me and had always been a good experience. Horrible experience with BNB/ U haul..
John M
BNB Lab
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange Park, FL 32073
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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No personnel were on site when the truck was dropped off.
Laura CAll involved very nice.
MICHAEL RJust dropped it off so I never say anyone. The location is not the cleanest or safest.
James FThere was no personnel which was fine. I could have dropped off the vehicle much closer, I don't know why I was sent to that location.
PETER G