The tire straps need immediate attention, they are worn and need to be replaced, I only traced a short distance
Wesley T
My Garage Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orange, TX 77630
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Customer Reviews
- 3.5 Average Customer Rating
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I loched the vehicle and put the key in the dropbox because nobody was there to at 1 PM in the afternoon to take my return. After I drop the key in, I wasn’t sure how to check out then found the website and it asked me to take a picture of the odometer. Obviously I couldn’t because I turned the key in instructions. Should’ve been better on how to return the vehicle with nobody there to except the return.
Rohn DI'm being overcharged, they only had 3 blankets when I was charged for 12.
KRYSTAL LThe girl at the front desk was very lazy to say the least. Tried to charged for insurance when I clearly stated no insurance coverage needed. Then I double and tripled check to ask her to please make sure my drop off location is at the location I selected. She emphazised she will select “unsure of where to drop off” so that it will save me $3. I emphasized to please just select the location I opted for because I don’t want to see any unforeseen charges when I return it. She stated she has already move on to the next page on her computer and don’t feel like going back to fix it. She insisted and guaranteed that I will not have any trouble with returning it “anywhere” I’d like and will not get charge any extra charge. Of course when I dropped it off at the location I supposedly selected in the first place, that location told me the person at the 2525 IH 10 E location selected a random location for me to return it and that I was going to be charged $9.90 for returning it to the wrong place. Unbelievable how lazy a person can be to not even attempt to do the right thing. Worst Uhaul location I’ve been to. If you don’t like your job and can’t do it right, don’t work there, no one force you to work there.
LEO DBetter communication with customers and better attitude
Ebony T