Yeah it takes a second to get all the info but after that 10/10 customers satisfaction Overall.
Charles R
U Move
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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When dropping off the truck at this location, there was no one there. The lunch hours were listed as 12pm-3:00pm, though the staff was there on location. We were told to fill out the online form, which didn't work correctly on my phone, and do it that way. I said I was having issues with it and was still told to use the website to return the truck. I would recommend that a new location be found as I wasn't the only one having trouble with this location. Another couple showed up about the same time as myself, that were trying to pickup a truck and were having the same types of issues, though the person who was inside the location did not come out or answer the door when they knocked. Not sure why the location requires a 3 hour lunch break on Saturday.
MATTHEW DWhen I called it was answered by a call center and I was not told by the call center I needed to check a text message or download the app in the beginning, it would have been helpful. I had timing issues and getting the truck picked up after was complicated because the location sent me a text, but the text with the link came from another number and I keep my phone on do not disturb. It was confusing.
HEATHER JWe were overcharged. I will not go back to this establishment again.
SHACKE RIt was so nice to do it myself service without interacting with anyone if not just following instructions through my phone… I loved it!
Erik T