I’m not sure what it is with Orillia U-Haul dealers and things not being “their problem” but the customer service was so disgustingly horrible that I’d rather drive to ANY other town to do business if I ever need another truck. I reserved my truck a week in advance, nobody called me to alert me of any issues or changes. When I showed up on moving day, they “couldn’t get my truck out” because nobody decided to clean the snow off of it or remove the snow around it and I was met with “well I don’t work for U-Haul, this isn’t my problem”. Then we go to a second location, get the truck in the size I want and not only were the miles off, but the gas gauge was off. I’m so, so disappointed.
KATHERINE S
5 Rivers Restaurant
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orillia, ON L3V3C7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The van was tidy and worked well but the roof wasn't cleared of snow so it slid down onto the windshield at the first stop I made and blocked my entire view. It also either had really worn winter tires or didn't have them at all because it was very difficult to drive in the snow and I had to be very careful.
SCOTT BThe truck took a few tries to start some of the time and the engine light was on the whole time.
CAROLE BThe only thing that made me hesitant was it was snowing and the van did not seem to have enough traction to keep the van from sliding around. But all in all ..... the move got done and I was happy.
CONNIE PMaybe clean the snow of the trucks for paying customers. You don’t make your paying customers clean the snow of themselves or shovel out the truck. Smh unreal
CHRISTOPHER R