Everything was very good, l enjoyed renting the van from this location. Thank You very much. John DuffyJohn D.
Moving Truck Rental in Ottawa, ON at L&S Food Corp
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ottawa, ON K0A1L0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Tom was really focus to find solution and to help to provide a great customer exprience !!Dany G.
Really enjoyed my Uhaul experience overall. Loved the online check-in and check-out. But, would not recommend this location. Difficult to reach some at the contact number, confusing when I reached someone (because they answered as L&S Foods), dismissive of my questions - when I was able to reach someone to confirm details, was told "yeah, its whatever the email tells you". Left me nervous/not confident I had booked and that vehicle would be ready for me as person seemed unable to verify what I'd done online. Truck was clean enough but not great, had odour. Overall, as I said, Uhaul was great, loved check-in/out, would not use this location again.Abi S.
Honour the pick up location when we have booked well in advance. Send an email confirming location just before pick up day ( I never received one). I did not receive the $50 rebate that was promised to me because I had to pick up my uhaul van at a different and much further away location costing me a much higher mileage charge. The location at LS Foods was wonderful, however, the way the uhaul company operates and it's disorganization I will not use form rental needs in the future, nor will I recommend uhaul.Bruce W.
Tom was nice. But the process for pick up took foreverMarv M.
NAMubarik Ahmad S.
Initially, there was a problem with the pick up time (later than what I had booked) but Tom was very accommodating and made our rental easy. Big thank you goes out to Tom!Richard B.
The truck was not ready for pickup at the required time. I had to load the blankets and dolly into the truck myself.Matthew B.
I had to set up the trailer by myself with no help from the staff. I am 65 years old with a broken back from a motorcycle crash 10 years ago. The 9' trailer was almost to heavy to lift. I was charged too much with no clear explanation on the total costs. I have already asked for a motorcycle trailer in 3 weeks but from a different location.Paul W.
All goodDonovan W.
there should be a way to properly skip the line with mobile checkin, maybe use those lock boxes... Also if i return my rental early, i want a reimbursement of the difference hours, because you get to reuse the van! you're charging two customers.Salah M.
The truck had oil problem when I received and owner has asked me to add the oil by myself. I also added gas to the same level when i was done but he charged me $10 Not happy with my experience at this UHaulMohammad R.
Where do I start? From the fact that the app never and I mean never works. I rent from Uhaul a couple of times a year and have never successfully been able to pick up a vehicle without the person at the desk getting involved. But Uhaul doesn't seem to care because it has been like this for a couple of years. On to the manual pickup of the vehicle. Several people lined up waiting outside because none could successfully use the app to pick up their vehicle. Arrived at 9:15 to pickup my vehicle, finally got it at 9:55. They send you pics to show you the mileage and that the gas tank is full. It wasn't. We drove a total of 15.6km, this includes to and from the location, and had to put $18.60 of gas in the vehicle.... how could this be. This location always has unorganized service, the dealer seems more concerned with being humorous than being organized. Would not recommend this location, ever.Howard W.
Great customer service out of the carp location. For all the things we were stressed out about during a move with 2 kids and no house for 10 days, Super Tom made the Uhaul process very easy and he was extremely flexible when it came to multiple extensions.Sam H.
the person we dealt with was very friendly and helpfulGerard F.
overcharged me. wasted my time and I can't get my money back. I will never use uhall again because of this. stealing money out of my pocket.ross P.
Endroit plutÃ´t dÃ©labrÃ© et peu invitant.Claude S.
I had problems with the website for the pickup and the owner if the location was present but refused to help and obligated me to call a 1-800 number and in the end he had the key and not i. The automated box after all. This wasted 30 minutes of my 3 hour rental. The truck wasn't all clean. The website should allow us to upload photos all ready taken to do the return. I had taken all the necessary photos, put the key in the drop off box, but then realized that I needed to take the photos with the website open! A horrible experienceMICHAEL P.
very COVID conscious. Everything was done over the phone.kenneth M.
Have always had a great rental from here !Taylor S.
The truck we got was clean but not well maintained. The lights were really dim and exhaust fumes were entering the vehicle while driving on the highway.prabhjot S.
Truck key and truck was was mistakenly taken and had to wait over hour to find another truck which was way way too bigTalia K.
We were quoted an amount & were overcharged over 100$ more than we expected. We were never told of why or what this mysterious charge was for. We will never go back to uhaul ever again. Very disappointed.glenn S.
I rent UHaul equipment frequently, usually from Gallagher's in Kanata N and less frequently from UHual dealers from all over south western and eastern Ontario. I measure every dealer by Gallagher's standard of excellence; they are my go to UHaul dealer and gold standard for UHaul customer excellence. So let me be very clear; I will NEVER EVER rent anything ever from Len's UHaul ever again. By far my worst UHaul experience ever! As per my usual; I booked a UHaul rental on line with set a confirmed date and time. Sadly Gallagher's was closed for my pick up date. Len's is a 10 minute drive from my home; approx 20 minutes prior to pick up I received a phone call from an unknown number and caller who didn't identify themselves but instead immediately asked â€œwhere are youâ€; â€œat home & who is thisâ€ was my surprised response. â€œYou rented a trailer todayâ€, he asked, â€œyesâ€. â€œWhen you picking up?â€ he asked., â€œat 1pmâ€ I said. â€œWell hurry up, we are patiently waitingâ€, â€œI'm booked for 1pmâ€. â€œI'm booked for 1pm I respondedâ€, â€œhurry up we are patiently waitingâ€, he said; â€œwhen you come you pick your trailer and text meâ€. When my wife and I arrived we found two sad looking UHaul trailers, I had rented a 4x8 so we backed up to it and texted as we'd been told. A few minutes later a man walked up and directed me to attach the light plug to my car. After doing as directed he then told me to turn on my lights, then directionals, brake and stop lights. After everything was good he then directed me to lift the trailer (I'm a senior) couple the hitch, screw down the ball coupler and attach the safety chains. Fortunately I'd watched EVERY OTHER UHaul dealer do this and knew how to do it but this was the first time I have ever been directed, with the UHaul guy watching, to connect and secure my own rental. Making matters worse, the trailer and the larger one beside it had been backed into a bit of an icy snow bank. As soon as I picked up the tongue the trailer lurched ahead, ramming the coupler into my car. Even worse; after I'd managed, without any assistance to push my rental a few inches up an incline, hook it up and secure it, this UHaul dealer apparently decided that this was the exact moment for him to lift the tongue of the other trailer, parked a foot or two away from the right side of my car and when he lifted the tongue out of the muck (as I did with my rental) the larger trailer also lurched ahead. In doing so this other trailer came within inches of gouging the right side of our Lincoln MKX!! What an idiot!! To make matters worse, I advised him that if he would leave the larger trailer as it was and give me a few moments I would move our SUV out of the way. â€œNOâ€ was his directive. â€œStay where you areâ€. So we had to watch and grimace as he insisted on again lifting the tongue of this other trailer so that he could place a stand under the trailer tongue. In the end, our SUV escaped damage, he then directed me to go turn around in the yard and park beside his office door. After I'd done this he came out of his office, looked at the hitch and again directed me to wait; he went back into his office and returned with something in his hand, which he insisted that I'd take from his hand. Instead I asked what they were and he told me they were rubber strips used to lock the safety chain to the hitch on our SUV. He directed me to take them and install them on the safety chains. I told him that I had no idea how to put them on. He directed me walk around the trailer to the passenger side through the mud (which I did) and watch. He then installed the rubber strip on the driver's side safety chain then handed me the second strip to install on the passenger side. There are three holes of differing sizes on this strip; he directed me as to which holes go where. At no other time did this UHaul dealer check the tightness or security of my forced hook up of the UHaul trailer to my SUV. If all this isn't enough to convince you to never go to Len's then let me leave you with this parting thought. When you return the trailer, you are required to place the trailer tongue on a stand. Now I know why the last renter of that larger runaway trailer which nearly gouged out the side of my SUV. I must confess that like that other renter, I didn't place my returned trailer on the stand either. I figured they were just as pee'd off and annoyed as I was with this tsunami of negative customer experience as I was; instead I left my rental as I found it, in the muck.BLAKE F.
The gentleman serving us was friendly and competent. I appreciated his help, as we had not rented a truck in several years.david L.