rented a vehicle for only one hour and drove about 35 km. The total charge was $207.05, which seems extremely high, especially considering that I also refueled the vehicle before returning it.
AHMED O
Ottawa Halal Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K2B7W3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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The location took a long time to get me going when I went to pick up the truck that was reserved. Claiming there was a problem with the login system, they had to wait for some kind of customer support on the phone. Once it was time to solved, the moving blankets and and dolly that were reserved were not in the truck. I had to drive off to the next closest U-Haul store, wait over half an hour in line, and do another transaction to rent the items.
Jocelyn WLocation staff very friendly and they're amazing ill go again if needed great deal as well
ALI AThe rental vehicle functioned as expected and worked well to get the job done. However, there were multiple issues with the rental processes. When I received the rental it was almost out of gas. The cashier told me to return it at a 1/4 tank and that I’d be reimbursed for the gas I put in initially to bring it up to a quarter tank before moving. It took $50 to fill it to the requested amount and the company is trying to only reimburse me for $18. I also had to go out of my way to initially fill the tank. Further more, the back of the rental was dirty and still had items in it from the previous renter. The location is also inflating their mileage, they up charged me by around 6kms. At the end of the day I’m being put through the wringer trying to get the charges on my credit card corrected. I have spoken to the rental location, and customer service and now I’m waiting for a manager to reach out to me to discuss the issue again. I understand that mistakes happen, but I spoke with the representative at the rental location and showed them the gas bill and they assured me I’d be reimbursed. After my experience I can not recommend that anyone use this location as I’m currently out over $40, in a seemingly easily preventable situation and it is being a head ache to correct these issues.
ALEXANDER JI booked to pick up at 9:00 a.m., the guy showed up at 9:20. When I went to leave, there was no gas in the vehicle. I was told it was going to be like $56, and ended up getting charged $94.
Tyler L