Previous renter smoked in the cab an I had to clean the dash and glass. Excellent condition otherwise, and low miles.
David B
Gerken Rent All
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Overland Park, KS 66223
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Customer Reviews
- 4.0 Average Customer Rating
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Lady at the desk couldn’t have been less interested to be at work. After loading the truck with an entire 3 car garage worth of stuff, lock was frozen and wouldn’t open. Drove car back to store to get a different lock. Stood at counter for a full minutes staring at three dudes and the lady talking. One dude looked at me, continued his conversation for another two minutes, then opened with “you need something bud?” After describing the lock problem, he was completely flabbergasted that I didn’t drive the fully loaded truck back to the store. Kept repeating “I’ve never had a U-Haul lock not work” at every opportunity. When I asked if they had a spare I could take with me he said “nope” and stared. I asked if there was any sort of solution besides “figure it out” and he suggested I go to Walmart for a different lock. I realize customer service is dead since Covid but I wouldn’t send my worst enemy to this store.
MICHAEL DI returned the truck the same day as I took it out, but I was charged for two days of rental and it has been terrible trying to get my billing modified. I shouldn’t have to make so many calls and get sent from one place to another.
Robert CThe cab was dirty and smelled. The cupholders were full of trash and the paperwork from another rental still in truck. Back was clean but front not so much
ANTHONY KLady was less than friendly
John R