Again, the pickup location was completely fine. The app completely failed at allowing me to do a contactless drop off, so I had to ask for help and the gentleman there sorted everything out efficiently. Your app also failed to show me the address of the drop off location, it only showed me a name, which, when tapped on, took me to a map of New Jersey. Very buggy, not cool. You guys need a section in this survey for your buggy app, not just the drop off and pick up locations.
Mary T
Owensound Mystop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Owen Sound, ON N4K3S1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Original reservation was terrible. I was not informed that the owner was on vacation and we waited half an hour before connecting to U-Haul online help. I was unable to complete registration online at site even though the operator was very patient for ages. After calling U-Haul help line we were finally advised to go to this 884 U-Haul location. By the time we got to 884, the reservation was cancelled. Fortunately the lady at 884 was excellent and set us up with a new vehicle, particularly as she struggled with her reservation system. We were delayed by two hours by the frustrating time on site with the first reservation. Thankfully we got our move done without further problems.. U-Haul needs to improve its communication before pickup and when no-one is on site make sure renter completes reservation before going to pickup site.
Phillip CI booked a 10’ vehicle as that’s what my wife was comfortable driving as she has never done so before. We ended up getting a 15’ at a different location. Not ideal. Then now I’m getting charged $25 for a cleaning fee? What for? Overall it wasn’t great.
JASON UMy only issue is backing in truck when done. Could use a little more room to maneuver.
BRADLEY SAll good
Tesfay W