I scheduled for an appliance dolly to be a part of my rental and it was not with the truck. Also the truck engine had some moments where it didn't change gears correctly.Kelli C.
Highway 14 Lock & Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Ozark, MO 65721
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- 3.5 Average Customer Rating
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Gravel parking lot in front of a field, next to a storage facility. No inside office available.cell service poor in area so took a while to return online.TODD M. N.
Equipment wasn't in truck that we reserved.Chris B.
My doilies and packing covers were left out . But the return stop hurled to solve.Jamrs C.
The reason I say no is because one there was never anyone in the office during business hours each time I went up there and two is because the mobile check in for the return of the truck was a nightmare. It took 45 minutes all due to the website kept saying error after all the questions were answered and the pictures taken. I had to wait 30 minutes on hold for a human to finally check the truck back in. I tried the live chat it suggested but that was also a 25 minute wait and then they said they could not help me and was going to charge me $20 late fee even though the truck was checked in 4 hours early. I also left the truck with over 1/2 tank of gas when picked up only had barely over E. If I had left the truck lower than found I would have been charged for the gas at a higher rate than prices but do you think they reimburse you for the extra fuel? No. And after their website error and how long I had to sit waiting for them to answer the call after a long day of moving I was offered nothing for my time and trouble. Fix your check in website. I'll never rent via mobile again after this.Terrie R.