location charged me a cleaning fee even after my uploaded pictures show no mess.
jasmyn l
Shine N Brite Laundry
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ozone Park, NY 11417
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Armando Rendón
Baltazar CThe attendant yelled me pretty much since I got there after showing her my receipt on my phone. She told me that U-Haul was supposed to call her supervisor and the supervisor called them before I could get my keys then she pointed to the wall. Then as I was calling Uhaul, the attendant yelled at me and told me I was supposed to call her supervisor that is why she pointed to the wall. She began berating me and verbally attacking me the entire time. Basically calling me an idiot. When I got a hold of the supervisor via U-Haul, the supervisor was no help. She just asked the attendant “didn’t the client give you the truck number?” I told the supervisor, “I showed the attendant my receipt with the truck number.” The attendant then said, “but you told me you were supposed to call me.” To which the supervisor said, “I did.” As the attendant was looking for my keys she was mumbling and then she (attendant) told me “you should learn how to speak English.” I am math professor at a university and I am an educated US citizen who speaks perfect English. When I told the attendant “you can’t talk to me like that,” she threw the keys at me. This treatment was beyond unacceptable. I was treated like a child and screamed at the entire time I was there. I never once raised my voice or was rude. This attendant seemed to simply be prejudiced against Latino looking women. The funny thing is that it was the attendant who had a thick accent and was difficult to understand. Yet she yelled at me the entire time as if I were beneath her. I even gladly paid the $20 fee to return the car after hours to avoid dealing with the attendant again. I should warn anyone going in to that location that there is a racist person helping customers. And yes, racism can come from people from other races, not just white people.
ANALEE MFluids should be checked after each rental.
John CMake sure the extra equipment we order and pay for is availble at the location (hand truck). Do not rent equipemt that nit availavle at the location.
Gustave Z