We reserved a trailer for our cross country trip from Florida to California. We were dispatched to a uhaul location that did not have the capability or equipment to attach the trailer, despite specifically telling the reservation specialist that we would need an associate to not only attach the trailer, but also install the receiver and any additional required pieces. This set us back a day. The following day, we were forced to go to another location, for them to attach the receiver, and then return to the location we were originally dispatched to in order to pick up the rental. All together, this took HOURS and set us back ANOTHER day. Before leaving the facility, we were instructed to contact Uhual and request additional days because of the mix up. When we did call, we found out that NOONE had put any notifications about the delay on our account, so there was an additional hour or two before we could get that settled. We are absolutely grateful for Beatrice, the representative that was able to help us with this issue. Finally, when dropping off the vehicle at the designated location, the associate could not find our info in the system, and it took another HOUR just to drop off the trailer. Overall, there were a couple of associates that were extremely helpful despite the mess uhaul put us in: Beatrice- a customer service who helped us extend the length of the contract, and Edwin-the manager at the Minton location in Florida, and Justin- the manager at the Babcock location in Florida.
ROSINA P
PB 500 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Bay, FL 32907
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Edwin Velez was great in helping me get situated.
DONALD LGreat communication and coordination. Easy transaction
GARY BGreat service, absolutely no issues with rental
RAJESH KBest you haul location around.Thank you Edwin
JASON A