Do not rent a U-haul from a store while it is not opened. If u-haul it self is having issue with their website then you have to call the help line and you have to trouble shoot the app/ website in order to get your u-haul. The website and app were not working for me and i had to call u-haul and have them manually dispatch me the truck in which took over an hour. After finally manually dispatching me the truck, I requested an appliance dolly which was not provided even though the gentleman I spoke with the day before confirmed it would be. The lady on the phone trouble shooting the website was nice enough, but asking me to move to a different area for “better service” or asking me if i wanted to go to a different location was ridiculous as I was already at that location and 45 min late getting the truck as is. U-haul added the “safe move fee” onto my total that I did nit ask for. I have called and filed a complaint and should be getting a call soon so hopefully this can me made right as I had to pay for movers by the hour and missed out an hour dude to u-haul.
Shelby H
Premier Furniture Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Georgetown, KY 40324
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I had a very disappointing experience with this U-Haul location. I made my reservation a week in advance for an 11:00 a.m. pickup, but when I arrived, the employees knew nothing about my reservation. After they finally located it, I was given the keys to the wrong truck. The associate also didn’t know where to find the correct keys, and then the manager had to step in. Instead of simply correcting the issue, he had me repeat all of my information so he could enter everything again. After that, I was finally given the correct keys. To make matters worse, they brought out the appliance dolly I reserved, left it on the curb, and expected me to load it into the truck myself. The entire process was disorganized, unprofessional, and showed a lack of knowledge about how their U-Haul service operates. If a furniture store is going to rent U-Hauls, everyone working there should be properly trained and on the same page. My reservation was for 11:00 a.m., but I didn’t leave until around 11:40 a.m. because of their mistakes. I’ve rented U-Hauls several times before and have never had an experience this poorly managed.
Rodney JVery friendly and professional service. Convenient location.
Noeline CMy first location, Fast Stop Of Lexington, didn't have the truck that I needed or an alternate option despite my reservation. The gas station clerk was friendly and called customer service for me alerting Uhaul of the issue, but there was unfortunately no remedy in the city that I needed. The customer service agent routed me to Premier Furniture Outlet, located in a different city than my original pick-up, and unfortunately issues were encountered here as well as the Uhaul system was down nationwide. With all of the reservation and system issues, I received the truck 2hrs later than planned, and over 40 miles out of my way. I wouldn't recommend Uhaul at all; there's no guarantee that you'll get a truck (there we're 2 other people who encountered the exact same issue as me), the Uhaul app is clunky, and the clerks have little support depending on the location.
Alexandra KReturn was very challenging to determine key drop off and where to part the rentals.
Melissia R