I called and submitted a complaint to UHaul already and I’m awaiting the outcome for a full refund. I rented a Uhaul truck and an appliance hand truck for the purpose of moving appliances including a stuns up freezer, some furniture and a safe that’s at least a thousand pounds. I get to the rental spot annd he doesn’t have the appliance hand truck. I told him I would just try to use the hand truck I have at home. After hiring two men besides my son, we emptied my home of these items, and placed them all on the driveway. We went to fill the truck and the truck had NO RAMP. I could not use the truck! How was I supposed to load these items on a truck with no ramp. I returned the truck that evening without even using it. I literally drive it home and had to drive it back that night and had to leave my items outside in my driveway! When I told the attendant at your Uhaul place that why would he rent me a truck with no ramp. He said I should have checked to see if the truck had a ramp before I rented it, I asked him like you knew I was trying to move appliances, I told you about the appliance hand truck, how was I supposed to pick those item up and down and put them in the truck. Somehow it was my fault in his opinion and I was also up charged for gas I think around $55 ! I drive it home and back! Seriously the most disgusting experience I’ve ever had with Uhaul. He just kept saying he was a 5star renter of Uhaul trucks and his customers love him! I’ve rented Uhaul so many. Times and this was the worst experience even after renting a truck last time that turned out to be closed when I arrived. Even though their hours online and on the door said otherwise. Im still waiting for the resolution to this terrible experience. Your people need serious training in customer service amongst a lot more.
Danielle A
Sunoco Rte 17
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paramus, NJ 07652
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The gentleman that took care of my rental was very nice, very friendly, and a pleasure to deal with. I would DEFINITELY rent from his location again.
KEITH BBy far my best experience of a U-Haul rental.
Austen EEasy drop off. Staff went above and beyond to help with drop off.
LINDSAY CIt was quick and easy to rent the truck. The attendant was very helpful.
Jentami T