I was quoted a price of $50 on March 18, 2025, for a local U-Haul rental of just 6 miles total—3 miles each way. That was a fair price. However, I never received a receipt after making my reservation, despite being told one would be sent to my email. When I picked up the truck on March 29, I noticed an additional $24 hold on my credit card. I was incorrectly marked for 10 miles, and although I was told it would be adjusted, it never was. When I returned the truck at 2:30 PM, no one was there. I left the keys with the gas attendant, who said he’d pass them along. After seeing I was overcharged, I filed a complaint, and only three weeks later did I receive a receipt—clearly issued only after my complaint, and it appears to have been made up after the fact. This experience was highly unprofessional, and I would strongly recommend considering a different U-Haul location. If a price is quoted over the phone, it should be honored.
Jarrette W
Sunoco Rte 17
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paramus, NJ 07652
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Customer Reviews
- 4.5 Average Customer Rating
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Amazing Latino man who was very helpful and nice! Definitely coming back to this location next time!
Amanda GAttendants did not speak any English and were not particularly helpful.
Timothy FReduce price per mileage.
Tango Bonline check in and lock box service was great and staff willingness to assist with lockbox was great since unsure how to use; would have liked more info on how to use lockbox check in so I would have to have bothered service person, even though service person was so obliging to help. Loved how owner greeted at check out and inquired how everything went. Great service, will recommend and use again as needed.
Frances I