Upon arrival to the gas station the attendant made me wait until he had finished with a line of waiting customers to pump gas. Then when I asked him to help me he told me his computer was down and he couldnt. Then when I asked for the dolly I had requested he told me he didnt have any.. The truck was filthy outside and a bit better inside. Upon returning the equipment, I had to do his job for him! Take pictures of the vehicle, all around, take pictures of the gas and mileage, take pictures of the cargo area with door close and door open! I paid almost $100 for a few hours rental, yet, I was forced to do the job of the attendant? Next time I will go to Home Depot or any other company instead of U-Haul, it is a shame!
Hector F
Taylor Gas & Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parkville, MD 21234
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Customer Reviews
- 3.0 Average Customer Rating
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Reserved online a week in advance. Completed pre-check in the day before. Then prompted by text to upload license again. Did so. Then prompted by text to upload license again. Went to get truck at designated time. The staff at business could not complete check in - did not appear to be able to successfully navigate portal. 2nd staff no more successful. After 1 HOUR, I called U-haul and they activated a mobile check in. After 15 minutes of downloading app, uploading license a 4th time, completing application a 3rd time, photographing vehicle, I left ONE HOUR AND FIFTEEN MINUTES AFTER ARRIVAL with a criminally overpriced truck. Thanks U-Haul for the pleasant experience. I hope you enjoy farming my personal information. I will delete the app, I assure you.
Robert Hvan was pretty dirty
Aja OI am writing this review because I am stressed. The over all experience was okay, the uhaul was clean and the location was fine! What I am stressed about is that an extra $99 was taken from my account after I initially paid $37. I was fine with that, because I went over the mileage. I am not, however, fine with the fact that $137 was taken from my account, but the $99 is still not refunded to me. It is really sort of screwing me over. The guy who helped me at the gas station was nice, but I'd really like someone to reach out about the extra money...
Bria BThe van I received wasn’t clean at all. The smell made me sick. It smelled of an animal. The passenger seat had animal Hair in it, that made me sneeze constantly. I tried to switch vehicles but the attendant said there wasn’t vehicle available. I was extremely disappointed in the condition of my rental
Angel W