Station attendant was not helpful. Said they couldn't take the truck cause it was too big and they had no space. Then told me i had to drive to a different location even though this was the one I was told to drop off. There was plenty of space when I arrived and didn't accept the truck until I complained.
PAUL D
Taylor Gas & Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Parkville, MD 21234
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Customer Reviews
- 3.0 Average Customer Rating
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Upon arrival to the gas station the attendant made me wait until he had finished with a line of waiting customers to pump gas. Then when I asked him to help me he told me his computer was down and he couldnt. Then when I asked for the dolly I had requested he told me he didnt have any.. The truck was filthy outside and a bit better inside. Upon returning the equipment, I had to do his job for him! Take pictures of the vehicle, all around, take pictures of the gas and mileage, take pictures of the cargo area with door close and door open! I paid almost $100 for a few hours rental, yet, I was forced to do the job of the attendant? Next time I will go to Home Depot or any other company instead of U-Haul, it is a shame!
Hector FReserved online a week in advance. Completed pre-check in the day before. Then prompted by text to upload license again. Did so. Then prompted by text to upload license again. Went to get truck at designated time. The staff at business could not complete check in - did not appear to be able to successfully navigate portal. 2nd staff no more successful. After 1 HOUR, I called U-haul and they activated a mobile check in. After 15 minutes of downloading app, uploading license a 4th time, completing application a 3rd time, photographing vehicle, I left ONE HOUR AND FIFTEEN MINUTES AFTER ARRIVAL with a criminally overpriced truck. Thanks U-Haul for the pleasant experience. I hope you enjoy farming my personal information. I will delete the app, I assure you.
Robert HI need to print out both contracts and go back to the location as the picture of the mileage I took after returning the truck says 116027 and they charged me using 116072. this is 45 miles more than I showed him.
Sylvia lvan was pretty dirty
Aja O