Even though there were issues with the cargo van, I did not indicate it in the rating. They provided me with great service and made everything right. Great customer service! Thank you!!
Kamilah F
Revival Boutique & Thrift
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pasadena, CA 91106
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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It was an excellent experience. The staff was very cordial and helpful and the truck was great; not brand new but pretty close.
ROBERT RThere was a delay in picking up the truck because they were other customers to be served in the store. As a result, we did not get the full time that we needed and had to return the truck late. The late return was not only because of the pick up, however
Theresa TThe store would not assist when the online instructions were to go inside to the counter to get the code for the lock. They basically said they don’t help at all - everything is online. I showed them the instructions on phone to get code from them. After going back and forth, they finally told me the code which they had the whole time. There was also no utility cart in the truck. I explained this to the person working at the store and they said there’s nothing they can do about it. I am still waiting for U-Haul to credit me back the $7 for the utility cart and it still hasn’t happened. Overall, I’m very disappointed in both U-Haul and the location for pick up. I plan to contest the credit card charge if I don’t get the refund immediately for the utility dolly that was not provided.
Craig Wvery dirty truck , and they charged me for clean fee when the truck was already dirty and charged me for gas when i put the fuel back to were it was i was charged way over price and for things that dnt make sense . ‼️ i’ll b going to the location who doesn’t charge these unnecessary fee’s . and to check in the truck u have to go try a app and answer and take so many pictures ! a headache
Corina V