This was the WORST EXPERIENCE EVER never have I had uhual hold a 110 dollar hold on my card and I was over charged . Got a partial refund but that don’t do anything for my time that was wasted in the store the times I had to call uhual because OF THEY MISTAKE
DANIELLE B
Corner Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85008
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- 3.0 Average Customer Rating
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The whole no contact pick up is really a pain because when the app’s not working to upload the pictures, you can’t move on. It’s literally over an hour just to rent a truck with no contact second they’re in terrible parts of town almost got attacked, but I definitely got yelled at by transient at the bus stop where I had to back up far enough just to take a picture literally I guess I was standing in the living room pretty dangerous at 1:30 in the morning and the only reason why I have to do it at 1:30 in the morning because I work until that time and behavioral health it’s time consuming mentally city and I did not feel safe on top of it. All I feel like the price that I paid at the end is really high for a truck advertised at 1995 rental. I went 8 miles one way and 8 miles back and then the miles it took me two tickets to your drop off point because you guys didn’t let me drop it off Anywhere closer when I was done at my storage your customer service so the people to answer your phone at one in the morning I woke up the lady and she was pretty grouchy about it and she didn’t have an answer for any of the questions that I had for her so yeah, the overall experience was one way overpriced way overpriced didn’t even come with a ramp didn’t even come with hydraulics to lower for my bike that’s why I rented it to move a motorcycle and then worst neighborhood mind you are from California and this is like the ugliest disgusting most dirtiest area with hardly any correct lighting yeah it has lights on top, but it’s only lighting up the top of the truck. The truck was literally parked like a hairline away from the next one so I had to move it out to take pictures Anyways I just think it was a terrible experience and I’m very disappointed in U-Haul.
HARMONY BThe outside of the truck needs to be washed. The employee in the store was rude and kept telling me things about the charges that weren’t true then said his dad is the one that runs the U-Haul and knows about how things work with fees. I tried getting help with fees and the return process and he just kept talking over me when I was trying to show him the issue.
Rosemarie DN/A
Alonso UProbably not. Although the customer service was awesome & the gentlemen was very helpful & quick in helping us. The location its self was not in a very good part of town compared to other ones that I saw or passed on the way to this location.
STEPHEN S