The UHaul app for mobile pick up is absolutely horrible. It sent me back to the beginning several times in the process, both when I picked up the truck and when I dropped it off. After finally getting through all the steps in the drop off I put the keys in the drop box and left. Several hours later I received an email from UHaul telling me I still needed to drop off the truck. I opened a ticket and told them I already did and they said they would note it. Two days later I received a call from UHaul asking if I ever returned. I told them the app had a lot of problems and I already dropped the truck off and had to open a ticket because it showed it hadn't been dropped off. This was a very frustrating experience, I will not be using the UHaul app in the future. The location itself is very shady, it's a very tight fit and is very rundown. I would not rent from this location again.
Mathew P
Sare Metals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85041
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 1.5 Average Customer Rating
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Clean the truck on the outside, and make sure the U-haul representative is actually at the location instead of needing to contact him over the business owners phone
Luke S