had issues getting keys- no keys in lock boxes. wasted thirty minutes waiting and on the phone with support- had to open the return keys box to acquire the key i needed. terrible customer service on their part. and to top it off- i paid for a dolly- not provided :)
mariana s
Storage King USA
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85035
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Horrible !!! The guy that helps us doesn’t know anything Not renting with you guys anymore
Johanna PDavid was very customer-service oriented and very cordial. He did a great job communicating everything about the rental and I am looking forward to future business at Storage King/UHaul.
Patrick MThe truck drive very rough couldn’t drive on the highway did a lot of shaking
NICOLE LTruck wouldn't start at location. I called it in and specifically asked for a NEW battery because I didn't want to be stranded again. A guy came and jumped it and said it should be fine Well, next morning, wouldn't start again. I am really frustrated now since I asked for new battery and also had 2 men waiting to start loading. We could not load where we were at. So, now its cost me $150 and hour and they are standing around on the clock. When I had talked to uhaul on the phone and asked for a free day because of the delays, I noticed an extra day put on there immediately, which I thank them very much for doing this. I am a die hard UHAUL person and had never run into this issue ever but I also think they should have compensated me for the loss of money with the 2 men I had hired. Will I ever use ihaul in the future, Hell yes..
PATRICIA D