This location should be shut down!!!! I rented a 20 ft truck and car tow. First I try to load my 2020 Jeep wrangler with all standard features. The tire straps would not fit over the tire... not even close. I drive back to the uhaul location because trying to get someone on the phone is impossible and she measures the straps of other tow units. They are all the same. If you are going to say yes it can haul a Jeep Wrangler then it should fit. Fortunately a police officer was able to help. He said let the air out of both front tires. This was far from ideal but I had no other option. Second MAJOR problem.. About two hours in to the 18 hour drive I had to Texas the truck began to have a very bad shake. After about 4 hours it was almost to a point where it was uncontrollable. I pulled over and spent an hour on the phone trying to get the issue fixed. I was able to get to a mechanic and was told BOTH front tires were completely warped. The drivers side so bad that at any moment I could have had a blow out!! Having a blow out doing 55 mph pulling a jeep would have more than likely caused an accident that I would have been killed!! Third problem.. On the second day after two hours of delay dealing with the truck and being waaaayyyy behind schedule the car tow blew out two tires!! This was the worst experience I have ever had with a move and I have moved a lot!! The simple fact that this location blatantly let equipment leave the facility in that kind of shape that could have caused a serious accident and possibly killed myself and my dog is completely unacceptable!! I have made several phone calls to the location and Uhaul.. I received one phone call from an Employee and an email from the Manager at the location named Chuckie Barner saying he was SORRY for the issues!! SORRY.... sorry does not cut it!! You Chuckie put my life and many others lives in danger by letting that faulty equipment even leave your store. Please don't ever rent from this location or you basically are putting your life at danger!!REBECCA A.
Moving Truck Rental in Pineville, NC at U-Haul Moving & Storage of Ballantyne
Pineville, NC 28134
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Pineville, NC 28134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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I was double charged for the 14 dollar insurance. I was double charged for the daily rate. Totally dishonest. I have a business account with Ryder and figured I could do a U-Haul for this small job, never again. I'm a very vindictive person..... careful who you rip-off.DANIEL R.
Moving after twenty years, I'd accumulated far more stuff than I realized. I ended up extending my rental by three days and the folks here made it easy. Equipment return was a breeze, in and out in a minute. I couldn't have met my deadlines without their help.Jason D.
My sales person was amazing. She was friendly, helpful and competent. I could not ask for more.DEBORAHLYNN G.
Tammy was extremely helpful and courteous!KENNETH H.
However the staff member served us was lazy. any question was too much question & her customer service communications skills we're very much lacking. To add her enthusiasm was @ a zero. Looked like she wanted to fall asleep on chair and it was morning.CHRISTOPHER B.
Their turn in lot was full they need to rearrange so that there is bettter access to the lot.Robert R.
The service was quick. There was another customer in there causing a fuss, but the attendants at the counter didn't let that slow my process down. The truck was very clean.Bradley S.
Gentleman who received the trucks and cleans them was very helpful.Jose S.
Staff were greatly helpful.. store was clean. Parking could use some work!JAMES S.
We worked with Khadijah and she was fantastic. Super sweet, patient, and was able to multitask so well.TARA U.
When reserving a truck, confirmation told me to go to mini storage on Westinghouse. (Have a screenshot for proof)When I get there the app told me I was at the wrong location and had to go to a different location . Reserved pick up for 8am did not get on road to almost 9am. Wasted a whole hour. Said I did not want a dolly, but was charged for it on invoice. Not even worth fighting over $7.Daniel M.
Employees appeared stressful.ABY V.
A real cluster â€œ fâ€ type of problem at the entrance. Tammy and her team were wonderful. Great people, shitty computer system. Facility itself was clean.Tom P.
Bigger parking lot for costumers.AnÃbal D.
Great service!Rhonda G.
The man that checked us in was the best. Very very helpful and nice. The best place I have been for rental.GARY L.
Nice people very healthfRAYMOND S.
Due to Moving Help coming late to unload the truck, we paid for extra days. When we attempted to get a credit for the extra fees, we were given the run around between Moving Help and UHaul Truck Rental. What a scam! No one wants to take responsibility. I am very disgusted and would recommend that you find an more dependable company to work with.FRANK C.
Really nice new pick up with back camera that really helpssusan M.
It was a busy Saturday and short staff... but the staff was very personable and knowledgeable.. each questions was answered, along with a staff member showing my driver how to unhook the car tow properlyREGINA H.
We had reserved a 20 foot truck and they told us that it was no longer available when we arrive to pick it up. This caudsed us to have to make three trips instead of two and we lost the ability to use the movers we hired for the full-time because we cannot get everything into the truck on the first trip. I will find other ways to run a truck in the future and I'm very disappointed In U-HaulCharles C.
The parking area for customers needs to be larger and easier to access. The space is very tightâ€”especially if there are 5 or more other cars. Customer Service was very friendly and helpful. I would highly recommend CS!BRENDA S.
Awesome service. Great experience renting. Fast and efficient.Dianne E.
No dollies availableAngela G.