The person at the desk did not assist with hooking up the trailer or ensuring it was connected properly prior to us leaving the location. Only after we uploaded a photo and we were already on the road, she called to say the hitch was not properly connected. By this point, the hitch had come detached and the wire hooking up the lights was severed. The roadside person who came out and fixed the lights said the location should have ensured the trailer was properly connected prior to us leaving the site.
JASON W
Lawson Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plant City, FL 33565
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Customer Reviews
- 4.0 Average Customer Rating
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The trailers at this location do not have tongue jacks. We had to send someone to this location (30 mins away) with a floor jack to hook up the trailer to the tow vehicle. The location did not have the necessary supplies (light adapters, jacks) or the personnel to assist in hooking up the trailer
Suzanne SGreat Job no problem
ERIC GFirst this was not the location for my rental. My location was supposed to be in Zephyrhills that was more close to me. Second I rented a 10 foot trailer but what you have available it was a 15 foot. At the end I took what you had available but also I have to pay more.
PRISCILLA REasy in and easy out
GEORGE E