I paid for a utility dolly that I never received. I went to pick up my truck in Denton to be told I had to bring it back to Denton then made an appointment in Ponder to get a one way truck. Nobody was there at Ponder location so I called U-Haul and was told I could pick up the dolly in Tyler Tx to only get there and find out nobody was working at that location either. The system was down the whole morning and nobody could help me get the equipment that I PAID FOR! This was by far the most unprofessional business transaction that I have had with any company in years. If this isn’t resolved in 72 hours with a refund of the dolly I never received and a discount on the ridiculous excuse of customer service that I received I will be sharing this story with every Google review and social media platform that I can find.
Michael T
380 Ranch RV LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ponder, TX 76259
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent service! Fast and easy!
THOMAS OThe trailer worked as needed. No issues other than the trailer was very faded and the front of trailer was peeling. That said it did the job.
ARMANDO RThey were very nice and checked my truck in immediately. No problems!
JOHN MEquipment pick up took twice a long as it should have. The same information that had previously been provided was requested again. There was a silly request for 2 references. Why, I've rented from uhaul 4 years ago, had no issues.
CHRISTINE F