Every time I have booked a uhaul, when I get the confirmation call for to pick up truck, there isn’t one available. Uhaul needs to fix this issue and employ shuttle drivers that can deliver trucks from other towns to the customers preferred uhaul dealer. Moving is a stressful enough event and then finding out the day that you are scheduled to move that there are no trucks available is unacceptable. What is the purpose of booking and reserving a truck a week to two weeks in advance if there is no guarantee there will be one. Especially when booking from a large city center. Uhauls suggestion was a 15’ truck when I had booked a 26’. I specifically booked a 26’ because that was what was necessary to move my family. I ended up having to drive two hours return to pick up this truck at my expense. That is unacceptable. I would never recommend this company to anyone. This has happened three times to me. Terribly unsatisfied.
Devon L
Wizard of Odds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ponoka, AB T4J1R1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Friendly excellent service
Theresa VGrace is always awesome in Ponoka...very good with people and the business!
Cam MI would still recommend them but have them call first. The office was dirty.
Diana JThe service was great, the lady was very friendly and curtious. Will definitely be using this location for my next move!
Christina S