The UHaul location in Port Alberni, Vancouver Island, BC is a Pawn Shop. So, it is not really an inviting spot. The fellow was helpful inside. But, when he sent in his photo of mileage and fuel information. He had a different fuel gauge reading than the photo that I took prior to dropping off the vehicle. I think your trucks need to be fully turned on to get the actual reading. As I had taken a photo of my mileage and fuel gauge prior to returning it. And I submitted that photo with my dispute of extra fuel charge. Uhaul did provide a full reimbursement of the extra fuel charge with proof from my photo. Unfortunately, it is the only location in Port Alberni. So, I would have to recommend it. But, you are ever looking for another location, I would have suggestions.
Lisa B
JB Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Alberni, BC V9Y4E9
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent service from Jay. I will rent from him again.
SOO WVery personal and understanding.
BRIAN PThe app didn't email me the final bill. It said the check my email, but it never came.
PAUL AOwner did not walk around vehicle with me. The vehicle was filthy when picked up. Sticky spilled liquid, broken glass, and food all over the floor. Had to clean the van before loading it up. Location was missing our dolly that was ordered a month in advance and did not have our furniture pads either which caused our possessions to be damaged during the move.
CORY L