The Uhaul rental return process on the Uhaul app was very rough. It kept making me redo the same things over and over and leading me to dead ends. The first return section of 5 has you take a picture of your rental dashboard, then verify odometer and gas. I had to do that about 5x with the same exact results of returning me to the home of the app and not moving to the next section of the return process. Also instead of a text or email after I'd rented the uhaul to guide me to how to return it, I had to go hunting on the internet how to do it and download the app and figure out how to log in. This is all an awful user experience. Please make it better moving forward.
Tricia B
Lovers Lane Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portage, MI 49002
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy took the trailer off the truck for me and it was easy to park. Super simple. He was also very friendly.
Joseph VOne of best U-Haul experience ever , very professional, courteous , and helpful , Timely manner should be commended will come back again Thank you
Aamir AVery accommodating and friendly service.
MARK SMy comment is for the call centre or for the department that called to confirm the rental. It would be helpful to give the customer the option to pickup in one location and return to another. I requested the trailer from a location which was convenient and was told it was not available. I drove an extra 10 kms to a location that had the equipment. When I returned the trailer it occurred to me that I could try to return it to the original location I requested. When I asked the manager at the location I was told that there would be a substantial surcharge. I am assuming if I made those arrangements ahead of time it wouldn’t have been an issue. Which brings me back to my suggestion- if a customer requests a specific location it would be helpful for the confirmation team to suggest a drop off at that location as an alternative when to pick up and drop off at that location.
Kevork G