Upon arrival for pick up of truck, the facility was locked. I called the number on the door as directed for over 15 minutes with no answer. When I got let in finally and got set to get checked in, I was informed that the appliance dolly was not available. The employees did not call to let me know. If I’d know I would have changed my pick up location as I needed the equipment. When we got to the truck and started to verify the moving blankets had been loaded, of coarse they were not. Very unhappy with the details that were missed with the staff. Overall they were friendly, but they had missed the mark with all other aspects.
JASON B
Valley Ranch Self Storage QOZB LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Porter, TX 77365
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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great location and professional service. Thank you
MICHAEL MAbsolutely the best U-Haul location I have ever rented from. The service was excellent, the process was very easy, and the staff was so helpful for any questions I had. I have rented from many U-Haul locations but by far this one location was the best!
JAMES NA++++++++
MARTIN MArlene made the whole experience awful from "go". She ate up 30 minutes of our reservation time, was disgustingly rude and condescending, and I'll go out on a limb and say she was being racist to not only my wife and I, but to another family that was in before us. I will never recommend for anyone to rent a U-Haul from this location, nor use their services. Arlene needs to go before I even consider it.
MICHAEL H