The woman that rented us the truck was nothing but nice and polite. The person we called after returning the truck was nothing but direspectful and rude. We called to find out why we were cahrged for 6 galllons $26 in fuel when we only drove the truck 26miles and we put 8 gallons of gas in the truck ourselves. We asked how did the truck need 6 gallons that would take the truck 60 miles when we only driover 26 mi and put 8 gallons in ourselves and she got snarky and rude saying thats on you sir, thats your responsbility, I said are you not listening to what i asking you, and she said you dont like you need to call uhaul we are a franchise and we do not control that. I said well someone at your location had to say that when it was not true. We called corporate and they went to the before and after photo of the gas gauge and said you are correct sir there is more gas in the truck after you dropped it off then when you picked it up. Not sure why corporate had to do that when the locaiton is the ones that took the photo. Wont rent a Uhaul again.
Kris W
Customer Reviews for Valley Ranch Self Storage QOZB LP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
20.00 for less than an 1/8th of a tank of gas? Seriously?
Henry KThe reason would not recommend someone is because I filled the truck back up and still was charged 31.00 for fuel charge. Unacceptable and ridiculous!!!! I want my 31.00 refunded back to my debit card
John WMany thanks to Steve for your help and support of this important move. Appreciated.
WANDA CCustomer Service and follow-up are low. Work on keeping your word to paying customers....
ANTHONY CThere appeared to be computer issues when I tried to pick up the truck as well as return it. However, the lady at the front desk was extremely nice and professional. The facility was very clean.
Stacy TEasy, great, recommended
KENDALL SCustomer service was very good.
JESSE REnsure service is available at the scheduled pickup time.
James BPlease specify a reference contact is needed, not just a name and phone number field. When entering contract persons info and drivers info an error occurs saying cant match. Its misleading and causes frustration. Just update the field asking for a reference contact. - uhaul app samsung s24 ultra
William PUpon arrival for pick up of truck, the facility was locked. I called the number on the door as directed for over 15 minutes with no answer. When I got let in finally and got set to get checked in, I was informed that the appliance dolly was not available. The employees did not call to let me know. If I’d know I would have changed my pick up location as I needed the equipment. When we got to the truck and started to verify the moving blankets had been loaded, of coarse they were not. Very unhappy with the details that were missed with the staff. Overall they were friendly, but they had missed the mark with all other aspects.
JASON Bgreat location and professional service. Thank you
MICHAEL MAbsolutely the best U-Haul location I have ever rented from. The service was excellent, the process was very easy, and the staff was so helpful for any questions I had. I have rented from many U-Haul locations but by far this one location was the best!
JAMES NA++++++++
MARTIN MArlene made the whole experience awful from "go". She ate up 30 minutes of our reservation time, was disgustingly rude and condescending, and I'll go out on a limb and say she was being racist to not only my wife and I, but to another family that was in before us. I will never recommend for anyone to rent a U-Haul from this location, nor use their services. Arlene needs to go before I even consider it.
MICHAEL HBuen servicio
JORGE MThe vehicle was very dirty, in terrible shape (dents scratches), and had well over 100,000 miles. Further, I reserved a different style vehicle and they changed it at the last minute.
Catherine MArlene was soo professional
Cardianeshia PWhen shifting into second and third gear it was extremely loud. Not sure that this is really normal. Also, the headlights need to be adjusted. It appeared they were casting more light on the shoulder than the road when on dim.
MELBA KArlene was amazing. She fixed the mistakes from the previous store and went through great lengths to fix the error of the blankets. On top of that she was able to accept the truck at her location even though uhaul changed my drop off location (what is worse I was not notified about the change in drop off location either). Arlene though was gold and a pleasant experience despite this horrible move.
Tisha NFor 5 days ended up paying 846.11
JANETH GI was doing an after hours pickup. The app said the key was in lockbox 2 and gave me the code. I couldn’t get it to work. Called customer service, talked to a rep that said she was going to help me find an U-Haul close by but then was put on hold for over 30 minutes. Went to another location that was still open and they were no help either. Decided to go back the next morning. Next morning when I check in the lady told me that the key was actually in a different spot. Why would the app say one thing but they put the key in another.
Jeremy CSuper easy step-by-step strongly recommend
Bruno RThe truck I rented was clean. Well maintained NO. Used it in Texas, the truck had NO a/c what so ever! Probably has been out awhile because it stunk inside of sweaty body's. And this was before I even started it and realized there was no A/C
Tracy VCustomer service representative was friendly, professional, and informative
KRISTINA BDidn't have the dolly or moving blankets I requested. Also the truck had a water leak in the cargo area. My stuff arrived all wet.
JOSE GFirst of all, I was met at the door, which was understandable bc of power outages in the area. The reservation I made wasn’t known about and instead of outright renting me one of the trucks onsite, I was asked to go online AGAIN and reserve a truck. An hour later I was finally able to get one of the trucks just sitting there and it wasn’t cleaned out, which I got items damaged bc of actual dirt and mud on the floor of the bed. Also, because there was little to no gas in it I was told the $19.95 base fee would be waived. Which was a lie. I drove less than 7 miles and returned in a little over 4 hours and filled the truck back up with MORE gas than I used. I get my receipt for the usage, and I was charged over $70. More than double considering the $19.95 was supposed to be waived. 7 miles $6.95, insurance $15, no base fee $0, environmental fee $1.00, all other taxes was less than $7, I paid for all the gas myself. What exactly was I charged $73 for? Very dissatisfied.
Karon GI am very UNHAPPY that my reservation was not honored by UHaul. I was made to pick up the truck in another city and drive it much more distance than i wanted to. Terribly disappointed with how UHaul handles their bookings. Would love a phone call to my cell [redacted] Thanks Rana
Todd SNothing a great experience
Rochelle BThe air conditioning in the truck did not work. This made moving in 90+ degrees miserable.
Cecil OWe initially went in to rent two U-Haul storage boxes that they would deliver to and from the house. Zach Finch, the manager said that if we used a truck with the same amount of storage it would be less. I thought the cost of the boxes was $69 per box a month and it would cost $100 to deliver and return. He said it was $100 to deliver and $100 to get it back. Which I found out wasn’t true in the end. So I rented a truck and thought I’d only need it for three days. I thought I might need more but he said it wouldn’t be a problem and just call him. So I needed it for three extra days and I called him but never got a response. I didn’t see the small print that it would cost $40 per day and $15 per day for insurance. When we got the truck the mileage and fuel tank on the paperwork was incorrect and we indicated it on the app. They didn’t charge us for the discrepancy. So I initially paid $141.90 and had to pay $181.50 for the extra days. I think the boxes were a lot cheaper with flexibility on time.
David SThe truck that was rented to us had no working A/C and it was very hot riding in it. We put fuel back in the truck to return it but used a small bit before we got back to rental place so it was slightly under. We were charged $8 for gas which is rated at $6 a gallon there. I asked if we could be accommodated for the a/c not work for the charge of gas and I was basically laugh at and was told no I can’t do that. Will not use this place again or recommend to anyone. I hope that $8 extra charged goes far for you
Steven AThey actually rob me and lied
Leon BI like u-haul but not the per mile charge. Will try Penske in the future since they have unlimited miles which would be great if already included and not the same as u-haul per mile charge. If this is really true, then I will stick with Penske and will recommend to my family and friends.
Romelito GMaybe have more uhauls onsite other then that i had a smooth ride a/c worked amazing plus my helper areleen helped us out so efficently and answered every question we had and she had good energy and good atitude she defintely had the whole package customer:
Sylvia RVery in happy… they ripped me with 330.00 dollars
Johnny GExcellent facility
Nelson PWe got a uhaul and it felt like the wheel bearings were going out if not already. Then when we returned the truck she said the line wasn’t close enough to the full tank line and we went and got gas 30 seconds away and took less than 5 mins and she had locked the doors knowing we were right next door. It was an annoying. Her customer service was great til it was close to time for her to clock out.
BREANNA BEverything was spot on perfect can’t complain. The lady. I forgot her name was great
Erick BVery cost-effective very available and most of all best customer service by the gentleman working in the store. Location. Best customer service I’ve received in a long time.
Tongele R