The woman that rented us the truck was nothing but nice and polite. The person we called after returning the truck was nothing but direspectful and rude. We called to find out why we were cahrged for 6 galllons $26 in fuel when we only drove the truck 26miles and we put 8 gallons of gas in the truck ourselves. We asked how did the truck need 6 gallons that would take the truck 60 miles when we only driover 26 mi and put 8 gallons in ourselves and she got snarky and rude saying thats on you sir, thats your responsbility, I said are you not listening to what i asking you, and she said you dont like you need to call uhaul we are a franchise and we do not control that. I said well someone at your location had to say that when it was not true. We called corporate and they went to the before and after photo of the gas gauge and said you are correct sir there is more gas in the truck after you dropped it off then when you picked it up. Not sure why corporate had to do that when the locaiton is the ones that took the photo. Wont rent a Uhaul again.
Kris W
Valley Ranch Self Storage QOZB LP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Porter, TX 77365
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Customer Reviews
- 4.5 Average Customer Rating
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20.00 for less than an 1/8th of a tank of gas? Seriously?
Henry KThe reason would not recommend someone is because I filled the truck back up and still was charged 31.00 for fuel charge. Unacceptable and ridiculous!!!! I want my 31.00 refunded back to my debit card
John WMany thanks to Steve for your help and support of this important move. Appreciated.
WANDA CCustomer Service and follow-up are low. Work on keeping your word to paying customers....
ANTHONY C