I made a reservation in person because they couldn't figure out how to do it over the phone. They said someone would be calling me back to schedule but they never did so I went in, made the reservation, gave them my license and form of payment. I was picking up on a non business day and was assured the keys would be left in a drop box and I would receive instruction/code to access. I never received a thing and when arriving for pickup the drop box was literally just a box that was inaccessible. I tried calling the business multiple times with no answer. Eventually someone came out to help me but he was passively very rude. Acting as if I should be happy with him being willing to help me at all. I had to re-do the entire reservation, had to have my daughter come and put her information into the system because I didn't have mine on me and their was no trace of my information in the system at all even though I had already made the reservation with them, had a confirmation # and everything. The place is just completely unorganized and they don't have a clue as to what they're doing. They def made a stressful day much worse. I do not recommend
ABBY H
Auto Stylz Cars & Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portsmouth, OH 45662
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No furniture pads for use as we requested for 30 miles!! We specifically asked for them and was to get a call from the Regional Manager regarding this issue last week and guess what. No call at all from them. Please do your job if you are set up for U-Haul equipment. People are moving and depend on this service and if you can not provide all the services then stop advertising that you can. Poor customer service and customer care!!! From all around. Shame on U-Haul for allowing this service to customers
Robert ZTruck was nasty in back & it was very expensive
Brandi GNo complaints
CHARLES GNothing, they had excellent customer service and very friendly. Definitely will be using them again!!!
SOPHIA M