I asked to not be charged for cleaning the ALREADY DIRTY U-Haul that i received. It was dirty. There were used masks on the floor and when loading my mattress in the back it became filthy from all the dirt on the floor. I explained this to the Worker and i was still charged for the cleaning. I'll definitely be using a different moving service next time and I'm going to tell my friends and family not to use U-Haul. Overpriced and not worth the headache.Alexa H.
Moving Truck Rental in Poughkeepsie, NY at RT 9G Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Poughkeepsie, NY 12601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Receipt not legible, I was over chargedJANET D.
I do not agree with the mileage charges when I returned the van. And I have been trying to get through to customer service to no avail. My phone number is 845-475-6569Vincent L.
I did not like having everything Odeon line. What is the CDW charge of 10$? I have insurance for rentals via my own auto insurance.david T.
Overall my rental experience was positive. Employees at this site were friendly and efficient. I would not hesitate to rent here in the future.Dennis D.
Customer relations...Vaccaro J.
This pick up location was changed to 45 miles away from my house when it was supposed to be a location 2 miles from my house.David B.
Great, pleasant service. Very friendly. Vehicle was comfortable and well maintained. Great price.Christine O.
My pick up location was supposed to be at Briggs Auto in pleasant valley on route 44. They were closed. I waited and went home. I called and they rescheduled for the above location. I then had to get a ride there. Extreme inconvenience. They said the gas tank was full. After I left I noticed it was 3/4 and took a photo of it as proof.Christi B.
Made reservation 2 weeks in advance, they confirmed by text then said wasn't confirmed till 24 hours before, then changed location on us, I asked for closer location which they found but still 45 minute drive. then 10 minutes before we arrived at location got call that trailer wasn't available so location picked it up from another , we had to wait an hour for them to show up with the trailer, then found out location where it was picked up from would have been much closer to us.Avelino M.
The representative for your company was extremely rude and was late for the check in. It made me not want to ever use your company for anything in the future whether it be moving or storage. I would rather pay a little bit more money to deal with a less rude person who actually lives up to the appointment times made during reservations.Dennis H.