There is absolutely no check in option at any sort of counter. We called the location and he was nice but the only option to pickup anything is contactless. The person on the phone we spoke to just told us to get the app which I had gotten… but I had to basically do the whole thing over again because I chose the option to actually go and get the key from a person. I wish they’d get rid of that option because it’s not an option ant the location. We ended up staying there for 10-15 mins trying to figure out the contactless option. Everything went well afterwards and the contactless option was easy once I changed it. I just feel like if the option I chose were not there we would’ve saved some time and headache
Mackenzie J
Bogarts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Poughquag, NY 12570
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Customer Reviews
- 4.0 Average Customer Rating
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Pick up and drop off was easy.
Gary RWe were to pick up in Carmel but it was changed last minute. This was 30 minute extra drive- each way. Nobody on the phone could help with APP insisting we had set up a userid and password- which we had not. The gentleman at this location- who did not work for UHAUL helped my family with the rental as Uhaul phone service said we would have to cancel the entire reservation and hope a truck would still be available. Customer Service was not great- Pleasant but made the location change and then no help with APP. I would possibly look to other companies when renting again. Very stressful
KIRK THAD TO SWEEP OUT BACK WAS FILTHY ALSO LEFT WITN NO GAS ONLY 33 MILES LEFT BEFORE EMPTY PUT MORE GAS IN THAN SHOULD HAVE
ROBERT MFast service
STEVEN J