The trailer was not clean! There was a gross sticky substance on the floor of the trailer. I also found drywall screws on the floor of the trailer. I didn't find them all until I arrived at my destination and unloaded my furniture. The person who I met at the pick up location was about 20 minutes late. I had to call the 800 Uhaul number to get a response from the vendor. This made me late in loading my belongings. The trailer also leaked in the front left corner. It rained the entire drive from Powhatan VA to Milford, PA So, the water that leaked in dampened the furniture pads that were wrapped around the wooden chairs which I had in the trailer. Overall, this was a pretty bad experience. Based on this experience, I would will seek other sources for hauling by goods next time.
lawrence c
AAlways Hookin Towing and Tires LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Powhatan, VA 23139
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Jack DI did not use Always Hookin so my selections above are directed at Uhaul direct.. Uhaul directed me to go to them, with 6 locations nearer to me. Uhaul said the locations could not take my trailer and was adamant I had to use their selected location, which was 1+15 away from me or pay 400 additional dollars to use a location Uhaul did not direct me to. I called the locations near my home and the third said they would take it, after confirming with their Uhaul rep that there would be no extra charge. I took it to Uhaul dealer, Off The Hook in Mineral VA. They were exceptional and I will be using them in the future. There was not extra charge. This was the first time I was unable to select my drop off location in over 50 years of using Uhual. My experience this time was awful. It is not the customers job to balance Uhaul inventory, yet that is exactly what Uhaul is doing.
WILLIAM GReservations made online offered mobile check out, confirmed my reservation and everything but when I got there and checked in online, that was no longer an option to do self service and uhaul customer service over the phone said the location has it set to all reservation pick ups must go inside to the agent to physically get keys. However the location is a towing recovery place so therefore there isn’t anyone physically there. Customer service was able to give me the codes to the lock boxes to find the correct key, however I lost out on 35min of my reservation time by having to wait on customer service on the phone.
NICOLE EThe code for the box provided by uhaul mobile check out to get the key out was wrong… the company at the location wasn’t even open for me to ask for help, thankfully the daughter of the owner of the company was driving by and saw me there and stopped and was able to get the key out for me!!!
NICOLE E