Drove all the way to the Original pickup location and it was closed. Called the number they said go to the one a mile down the road. Drove there. They said you have been transferred to the one on the other side of town so I drove there. Lady had no clue I had a reservation. Then got me setup. Go out to the yard to pick up the trailer and the trailer and yard look beat to hell. Go to hook up to my truck and the hitch receiver isn’t the standard size. No biggie I have a 2in ball in my truck. Ball wouldn’t come loose so I said hey do yall have a 2nd wrench so I can get this changed. No tools. So then I had to drive a couple miles down the road to Walmart. Buy a different hitch then drive back and hookup before I could even hit the road. VERY unorganized and unprofessional. Also the lady didn’t speak much English and couldn’t understand half of what I was saying. Do better uhaul
Michael B
One Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
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Customer Reviews
- 3.0 Average Customer Rating
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Customer service at the Montgomery Alabama location was a horrible experience and Prattville was slightly better. Employees couldn’t care less for the customers, just want a paycheck. After explaining to Prattville location that my rates were adjusted due to bad customer service at Montgomery location, I was still charged the full amount.
ANTONIO HBetter customer relations training is needed. Poor communication skills.
Archie RPicking the car hauler up in Prattville and returning to tifton was very convenient. Personnel at both places were friendly and helpful! A+
Dion HOnline, I rented the 10’ truck…well we head over there and they don’t own any of the U-Haul trucks in that size. It literally says it’s available online and they have it but no, they don’t:/ then for the inconvenience, the owner said he’ll give me one of the bigger trucks and give me $30 off to apologize about the situation. Okay…sounds good, I’m fine with it. Well I ended up paying more than I was suppose too and let’s just say…I will NEVER go back to this place.
Robert T