Bigger space. No room to back 26 foot trailet
Walter D
One Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prattville, AL 36066
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Customer Reviews
- 3.0 Average Customer Rating
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The truck was not ready. I was given a dirty truck,low on fuel, no paper work, no instructions as far as how things worked, assigned a truck with a car tow dolly on it. He did come disconnect it but did not put far enough away to get back out safely but he ran back to open the gas station. So I moved it some ( I'm a 73 yr old lady of small stature) as I was backing my daughter moved the car tow trailer more ( she has a heart condition). I had men waiting that to load the truck that I was paying. I was going to Ohio. The future north I got the colder it got. Guess what no heater. Me and my service pup was very cold. I had a fleece blanket in the cab to cover my pup. It was so cold inside the truck I could see my breath. I'm suffering a cold and feel rotten now. So to say this was the worst experience with U haul I have ever had. Oh and let me add the man assigning me the truck took my phone number and took a picture of my driver's license. Why!! ask it's ok per him. I feel I could be set up for a fraud alert. I told him my husband had died and need to get the truck. So I find out when I turn in the truck in it had been registered to my dead husband and I really was not a legal driver. Needless to say this was absolutely unacceptable business. I did turn the truck in early. The location checked to see why I had no heat and he said wires were disconnected and it would not have had ac either. I would never recommend this location to anyone. The drop off location was on the other end of the spectrum. Mike king was excellent.
LARRY CCigarette smell but overall nice people and very easy on and off interstate. Easy to park and safe place to leave car.
GREG HHonor the rental agreement. Charged me for an additional day that Didn’t use
Peyton FDrove all the way to the Original pickup location and it was closed. Called the number they said go to the one a mile down the road. Drove there. They said you have been transferred to the one on the other side of town so I drove there. Lady had no clue I had a reservation. Then got me setup. Go out to the yard to pick up the trailer and the trailer and yard look beat to hell. Go to hook up to my truck and the hitch receiver isn’t the standard size. No biggie I have a 2in ball in my truck. Ball wouldn’t come loose so I said hey do yall have a 2nd wrench so I can get this changed. No tools. So then I had to drive a couple miles down the road to Walmart. Buy a different hitch then drive back and hookup before I could even hit the road. VERY unorganized and unprofessional. Also the lady didn’t speak much English and couldn’t understand half of what I was saying. Do better uhaul
Michael B