Let your assistant understand what is his job and responsibilities. He need to be friendly even the situation is busy. This business is not a fastfood that there's a line of customers. Your assistant is rude. He don't know how to response nicely to the inquiries. Even on a phone when I inquire, the tone of his voice is like that he's tired. There is no job that is easy. Overall your place is good, but the only thing is the assistant or what his position is, That guy is the issue on that place.... Train him well....PLEASE. Thank you.
JERICO G
Als Compound
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prince Albert, SK S6W0A5
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Customer Reviews
- 4.5 Average Customer Rating
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Could not get a 5 x 8 enclosed trailer. None available in this city.
KEVIN Kmy reservation was for 10 a.m. NO TRUCK!!! then they said one would be ready at 2 p.m. at a different location. I had to cancel my helpers (loaders & unloaders) and pay them for doing nothing. then I had to arrange helpers for later in the day. No truck at 2 p.m. Then I was told 2:30 p.m. when i got there at 2:45 the lad was sitting in the office. when i arrived he got up and went out, took a disinfectant wipe, and wiped down the cab (probably just the steering wheel because he wasn't gone long). then came in to do paperwork. charged me the wrong rate because i had negotiated a deal when my truck wasn't available in the morning. by the time i actually got in the truck and left the property it was 3:30 pm. 5 1/2 hours late. I lost a day in my move. definitely not impressed with this. I had to pay my helpers twice ... first to do nothing - loading in morning and unloading in afternoon and then pay helpers in afternoon to load and the next morning to unload. i finally got a pricing adjustment on my credit card yesterday ... almost 2 weeks later. Moving is a stressful time as it is without adding this stressful run around that i received from u-haul.
Ronda WWhen dropping off the trailer, the employee was not inviting at all. He basically brushed me off and lacks in customer service skills. Wish you had a rating of 1 to 10 customer service option rather than yes or no option.
DOROTHY AAll was good
Ivan C