This rental was fraudulently attributed to me, I did not rent it. Apparently the local U-Haul dealer doesn't verify the identity of the renter, looked up a phone number erroneously and went forward with the rental to an unknown person. Meanwhile I have been receiving text messages and emails about a rental I didn't make, that include my personal information that includes phone number, email and past drivers licence (that I had when I rented from U-Haul last). I have made three calls to the local dealer and they tell me they will resolve it and call me back with the solution but they have failed to do so. The solution seems simple, change the customer to someone else, but several days later, nothing has been done. I am now going to have to file a police report for identity fraud so I am not stuck with a bill or a rental I did not make. Very frustrating to say the least.
Ed K
Prineville Thrift Store & More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prineville, OR 97754
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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nice people, very helpful
Ronald LVery friendly helpful. I highly recommend this U-Hal location.
Angella JWhen an online reservation is made for a trailer to be picked up on a Saturday & returned on a Sunday, do not book it and send confirmation for it to be picked up at a location THAT IS NOT OPEN ON SATURDAYS & SUNDAYS!!!!!!!
corey fThe person I spoke to on the phone, who was helping out the Prineville location, was awesome. He was very pleasant and super upbeat and was great to work with.
Jeanette W